Frequently Asked Questions
Got questions? We've got answers. Here are the most common questions we get about JustGlow Cosmetics.
Simply browse our collections, add your favorite products to the cart, and proceed to checkout. You can check out as a guest or create an account to track your order history.
Currently, we offer Cash on Delivery (COD) across Pakistan. You just pay the courier when your package arrives.
We process orders quickly to get them to you as fast as possible. If you need to make a change or cancel, please contact us at info@justglow.com.pk or via WhatsApp at +923311114653 within 12 hours of placing your order.
Shipping is absolutely free for all orders above Rs. 2,999. For orders below that amount, a standard flat-rate delivery fee applies at checkout.
Orders are typically processed within 1–2 business days. Delivery usually takes 2–3 business days for major cities and 3–5 business days for other regions across Pakistan.
Yes. Our makeup and skincare ranges are formulated to be skin-friendly and lightweight, making them suitable for a wide variety of skin types.
Absolutely. We believe beauty should be effortless, empowering, and cruelty-free.
We want you to love what you ordered. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please note that due to hygiene reasons, we cannot accept returns or exchanges on opened or used cosmetics.
We pack our products securely, but if something goes wrong in transit, don't worry. Snap a clear photo of the damaged item and the packaging, and send it to our WhatsApp or email immediately. We'll sort it out and send a replacement your way.